Immediate assistance
Something blocking your day-to-day operations? Tell us what’s happening so we can help you move forward.
Reservations, check-in or payment issues
Contact supportCustomer support
A little help. A smoother day.
Support for your team, so you can focus on your guests.
From a busy front desk to your next billing question, find the right help for the way you run your property with our platform.
People behind your platform.Practical help for everyday hospitality.
Let’s get you to the right help
What can we help you with?
Choose the route that best fits your question. We’ll start with what matters to your property.
Account management
Get help with your account, billing or subscription, whether you’re setting up or making a change.
Billing, account setup and subscriptions
Billing & account help
General questions
Understand a feature, explore a workflow or find the right training for someone on your team.
Features, how-to questions and training
Ask a questionLearn at your own pace
Knowledge base & training videos.
Clear answers, practical walkthroughs and useful habits. Build confidence with the tools your team uses every day.
Step-by-step guides
Start with the essentials or find a guide for the task in front of you.
- Set up rooms, rates and your teamGetting started · Setup guide
- Manage reservations and check-inFront desk · Feature walkthrough
- Make your daily handover simplerOperations · Best practices
Watch. Learn. Apply.
Follow a workflow on screen and bring the learning back to your property.
- Get familiar with your front deskVideo training · Reservations
- Work through billing and invoicesVideo tutorial · Billing & GST
- Keep housekeeping in syncFeature walkthrough · Room status
Built around your property
We speak hospitality.
Your questions aren’t just about software. They’re about keeping your property running and your guests feeling looked after.
Hospitality comes firstHelp that starts with your workflow, from guest arrivals to your end-of-day reports.- More than one way forwardContact the team, ask a focused question or use a guide. Choose the route that fits your need.
Confidence for your whole teamPractical guidance for front desk staff, operations teams and property managers.
A useful place to start
Please help us understand the issue.
A few details make it easier to understand your question and guide you to the next step.
Keep passwords, full card numbers and sensitive guest information out of your request.
- Tell us where it happensShare your property name, the area of GXP Next you’re using and the task you’re trying to complete.
- Show us what you seeInclude the exact error message, steps taken and a screenshot with guest and payment details hidden.
- Explain the impactLet us know which workflow is affected, who is impacted and whether you can continue with other tasks.
Simpler operations start with a conversation.
New to GXP Next? Let’s explore how one connected platform can support your team, your property and your guests.