A channel manager is software that keeps your room availability and rates in sync across the online travel agencies (OTAs) you sell on. When a room sells on one site, the others are updated, so you are not relying on someone changing several extranets by hand, which is where most double bookings start.
How the GXP Next channel manager works
- Your rooms and stay dates live in one GXP Next calendar.
- Each room type and rate plan is mapped to the matching listing on each channel.
- Bookings from connected channels arrive on the same calendar as direct and walk-in bookings.
- Availability changes flow back out to the other channels, and exceptions stay visible to the front desk.
Channels for Indian properties
GXP Next is built around the channels Indian guests actually book on, such as MakeMyTrip, Goibibo, Booking.com, Airbnb and Agoda. Connection availability for each channel is confirmed during your demo, so you know exactly what will sync before you switch.
Channel manager plus PMS, not just a sync tool
Because the channel manager sits inside the PMS, every OTA booking already has a room, a folio, GST on the invoice and a place in housekeeping’s plan. Add the booking engine and WhatsApp messaging and you can grow direct bookings that carry no OTA commission.